Shipping & Returns


Worldwide Shipping

Nyanko is proud to offer worldwide shipping. We can send a package anywhere that has an address! 

Processing

Processing for orders takes 1-4 business days. If you notice any issues with your receipt, please let us know right away so that we may update the order before it is shipped. Processing time may be delayed due to stock or national holidays when our office is closed. 

Incorrect Shipping Address

Please let us know of any changes that need to be made to your order as soon as possible. Once an order has been shipped, we are unable to recall the packages. Refunds for orders made with an incorrect address can only be made once the package has been returned to sender by the shipping company, and we confirm arrival. 

Multiple Arrivals

We contract with many different factories in order to find the best selection of cute products, and keep our costs down by shipping directly from factory to customer. This may result in your order arriving one item at a time. If only part of your order arrives, it is due to the shipments coming from different factories and the rest of your order will arrive soon after. You will not be charged additional fees for orders shipped from multiple places. 

Shipping Locations

Some items may be available to ship from different countries such as the USA or Russia. If the items is available to ship from another country, the option will be visible when selecting the size/color of the item. Extra charges will not be added for choosing different shipping locations. 

Shipping Estimates

Country

 Estimated* Arrival Time

(Business days)

USA, Canada* 8-25
United Kingdom, France, Spain, Germany, Netherlands, Ukraine, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 10-25
Brazil, Russia, Argentina, Chile, Peru, Italy, Colombia, Mexico 15-25
All other countries 15-35

*Due to customs in Canada, orders may take up to three months for our packages from Asia.

*Please note that order times are only an estimation. Due to the location of the factory which sends the product and the border control for incoming packages in your country, shipping times may be longer. Shipping may also be delayed due to national holidays or weather issues. 

Missing Orders 

For orders that do not arrive within 45 business days, send us a message with your order number and we will contact the shipping company to investigate the issue. Due to delays with customs and shipping companies being out of our control, we will not investigate any order that hasn't been missing for more than 45 days. 

Order Tracking 

Please note that if you have free shipping, no tracking code will be available. If there is a tracking code for your order, it will be updated on your order sheet when the information becomes available (a link to check your order status will be included in your confirmation email).

Refund Policy

We issue refunds in the event of a mistake on our end. We will refund purchase within 30 days of package arrival under the following conditions:

1. Wrong product received

2. Item damaged on arrival 

3. Item has not arrived after more than 60 business days and shipping company confirms package has been lost. 

Refunds can be expected within one week of us confirming the issue and agreeing to refund. 

Exchanges

Nyanko does not hold stock, we ship directly from factory to customer in order to keep costs for customers low. For this reason, we do not accept exchanges for different sizes/colors. 

We do not accept responsibility for issues regarding ordering the wrong size. Our products are usually in Asian sizes, and it is important to check the sizing information before ordering. All sizing information for each product is listed in the product description, or the accompanying images. If the sizing information for a product is missing, please send us an email through our contact form in order to let us know.